Frequently Asked Questions
Frequently Asked Questions
Please email all inquiries at firstname.lastname@example.org
All orders are shipped within 24-72 hours. Please allow an additional 48 hours during high peak volumes.
You will receive an email notification with tracking information as soon as your package is ready for shipment. US orders are expected to arrive within 3-5 business days, please allow an additional 2-3 days due to COV-19.
If you have questions about an order that is already in transit, please contact us at email@example.com and have your tracking number handy.
If the order has been proven lost in transit by USPS, please verify by using your tracking information link and number. After contacting USPS, please then contact us at firstname.lastname@example.org
Clamp the halo one onto your phone, press the button on the back to adjust for different light settings, and it will start to make your life glow. Use the usb to recharge when the battery dies.
Return and Exchange Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund (store credit), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds will be given in the form of store credit.
(if applicable) To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
There are certain situations where your product might be out of stock at the time of purchase due to high customer order. You will always receive your product! If your product is out of stock you will receive store credit.
Lost or Stolen Packages
Usaglotech is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pluto Case will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.